Mobile Client

What do I see on the home screen?
The home screen provides users with a summary of recently updated content such as Highlights and Flashbacks, Backed up items, and Favorite content.
What are the system requirements for Synchronoss Capsyl?
You must have the following OS versions for the Synchronoss Capsyl to function correctly:

• Android (OS current and last version) on Smartphones and Tablets
• iOS (OS current and last version) – iPhones and iPads

What content can I view on Android?
You can access any file that is in your Synchronoss Capsyl from the mobile application. You can browse by Photos/Videos or view Documents, Music and other backed up content such as Calls or Messages. You cannot view Contacts although it will display how many of your Contacts are backed up. You can also browse by folder in the file manager view.
What content can I view on iOS?
You can access any file that is in your Synchronoss Capsyl from the mobile application. You can browse by Photos/Videos or view Documents. You can also browse by folder in the file manager view and in addition, view and play locally stored music.
What content can I backup on Android?
Photos, Videos, Documents, Music, Contacts, Messages, and Call Logs.
What content can I backup on iOS?
Photos, Videos and Documents.
How do I backup my phone?
In most cases your content will be backed up automatically, but it can be initiated by tapping the ‘Back up now’ link alongside the avatar.
How do I restore content to my phone?

1. Tap More on the Navigation Bar
2. Select the Content Restore option.

How can I download files from Cloud?

1. 1. Navigate to the file you would like to download perform the following instructions for downloading one file or multiple files.
   a. To download one file:
   i. Select the file.
   ii. Tap on the Action Menu (three dots in the upper right corner).
   iii. Select Download.
   b. To download multiple files:
   i. Navigate, for example to Photos.
   ii. Select the Action Menus (three dots in the upper right corner).
   iii. Select Content.
   iv. Select the files you would like to download.
   v. Select the Action Menu again.
   vi. Tap Download.
   
   How does the automatic upload of files work?
   Synchronoss Capsyl keeps your content safe automatically every time a collection of pictures are taken.
   How can I delete files from Cloud?
   1. Select the file you would like to delete.
   2. Select Delete within the Action Menu (three dots in the upper right corner).
   
   How can I view a document?
   
   1. Tap the More tab in the Navigation Bar.
   2. Select Documents.
   3. Select the document you would like to view.
   
   How do I create Photo Albums?
   
   1. Tap the Albums tab in the Navigation Bar.
   2. Select All.
   3. Select the Action Menu (three dots in the upper right corner).
   4. Select New Album.
   5. Give the album a name.
   6. Select the content you want to add.
   
   What are Highlights?
   Highlights present the most interesting and relevant photos from the past weekend and/or past month. These appear as albums in the Highlights tab of the Albums section.
   What are Flashbacks?
   Flashbacks present the user with photos taken during that same week or day in years prior. These appear as albums in the Flashbacks tab of the Albums section.
   How do I edit photos?
   
   1. To edit a photo, go to the Photos section.
   2. Select which photo you would like to edit.
   3. On the Action Bar, select “edit photo”.
   4. A page with edit functionality will be displayed.
   
   What type of photo editing is available?
   Users have the option of cropping, applying filters, adding stickers, frames, color enhancements and more.
   How do I Favorite content?
   Navigate to the content you would like to Favorite. Select the item(s) then tap the heart icon at the bottom of the screen.
   How do I create or add to Playlists?
   Tap the Files tab in the Navigation Bar, then select Audio. Select the Playlists tab then select the Action Menu (three dots in the upper right corner) then select New Playlist. Give the playlist a name the select the songs you wish to add. To add to an existing playlist, select the playlist you want to add to and select Action Menu > Add Songs.
   Can I play music while still navigating through Cloud?
   Yes, you can play music and navigate to a different screen while the music is playing.
   Can I tell Cloud what type of content to back up, and how to back it up?
   
   1. Tap the Avatar in the top left:
   a. Select What to Back Up to select the type of content you would like to back up.
   b. Select How to Back Up to determine what network will be used to back up. The options are Wi-Fi Only or Wi-Fi & Cellular/Mobile Networks.
   What is Tag and Search?
   Tag and Search is a feature of Capsyl that makes it easier to search and organise your photos. Search for your favourite animals, label your friends and family in photos, and create albums of your best memories. The tag and search feature also helps us customise photo stories for you and personalise your experiences in Capsyl.
   
   Note: There are two distinct capabilities of the feature: (i) object tagging, and (ii) facial data tagging, which we discuss below in the following: Objects: By signing up for Capsyl you acknowledge that Tag and Search object tagging is provided as a matter of course. This provides functionality to enable you to tag objects in your photos, making it easier for you to search and organise your photos.
   
   Facial Data: Please note that the Capsyl Service will only collect and process facial data, namely facial vectors if you choose to opt-in using the functionality provided. As applicable, if you have opted-in to use the Tag and Search facial data feature, you can opt-out at any time using the functionality provided to opt-out and the above facial data is deleted from the Service.
   
   Note: this feature is not available in all locations. Based on the state or country where the photo was taken (if location information is available for that photo), certain photos may not appear in a search result or in a People album you want to name.
   
   How can I search my photos with Tag and Search?
   
   1. Go to your photos in the Capsyl app and tap the Search icon at the top of the Screen.
   2. Enter an object or thing that you would like to search for in your photos (e.g., dog, baseball, beach, etc.). You will see all the photos that are recognised by the feature as containing that object or thing.
   
   Does Tag and Search recognize faces in photos?
   If you opt-in using the functionality provided, Tag and Search can also apply face recognition technology to your photos to detect faces and look for recognisable patterns to identify people. Then it can group photos of the same person together in your People album.
   
   You can also add names to each person in your People album. These names are private to your account, even if you share your photos with others. Your People album lists the grouping of people in your photos.
   
   Note: When you opt-in to Tag and Search, you are enabling the facial data capability of this feature, allowing us to utilise face recognition technology to create face models of you and persons in your photos, and you’re letting us know that you have the permission of others in your photos.
   
   How do I turn on Tag and Search for Facial Data? As a new user, when you open your Capsyl app, you will be asked for permission to turn on the Tag and Search feature for your Capsyl account.
   
   If you tap Agree, the feature’s face tagging capabilities will be turned on and you can start using it. You will see the Search icon at the top of the screen when viewing your photos and videos. You will also see your People album in the Albums section of the app.
   
   If you tap Not Now, or if you do not see the Tag and Search invitation screen when you open the Capsyl app, you can always turn it on at a later time using the following steps:
   
   1. Go to Settings in the Capsyl app.
   2. Tap Tag and Search.
   3. Tap the Tag and Search switch to turn the feature on (it is green when on).
   Note: you can tap the switch again to disable the feature.
   
   Can I add a name to a person in my Capsyl App People album?
   To add a name to a person:
   
   1. In the Capsyl app, tap Albums.
   2. Tap People.
   3. Tap the photo of the person you want to name.
   4. Tap the Menu icon in the top right corner of the screen.
   5. Tap Add a Name.
   6. Enter the name you want to add.
   
   You have successfully added a name to a person in your Capsyl People album.
   
   I am seeing the same person twice in my People album. Can I combine them into one person?
   Yes, you can merge two people in the People album:
   
   1. In the Capsyl app, tap Albums.
   2. Tap People.
   3. Tap the Menu icon in the top right corner of the screen.
   4. Tap Select.
   5. Select the people you want to merge into a single person.
   6. Tap Merge.
   7. Tap Merge People.
   
   Capsyl App will now group all the selected pictures together as a single person.
   Note: this action cannot be reversed.
   
   Can I turn off Tag and Search?
   You can opt-out of the facial data capability of Tag and Search, but if you disable this capability of the Tag and Search feature, all tags and face labels (including the face models) associated with your photos will be deleted. If you turn Tag and Search back on again, you will have to re-apply names to each person in your People album. To turn the facial data capability of Tag and Search off:
   
   1. Go to Settings in the Capsyl app.
   2. Tap Tag and Search.
   3. Tap the Tag and Search switch.
   
   The Tag and Search switch will turn grey for 24 hours, showing your tags and face labels are being deleted. During this time, you will not be able to turn the facial data capability of Tag and Search back on again.
   
   After 24 hours, the switch will turn white, and you will be able to turn this capability of Tag and Search back on by following the same steps above.
   
   Note: The object tagging capability of Tag and Search will still function even when you disable the facial data capability.
   
   

   Web Client

   
   What are the system requirements for Synchronoss Capsyl?
   Capsyl supports the following browsers and versions:
   
   • Microsoft Edge
   • Mozilla Firefox – latest version (limited support)
   • Apple Safari (Mac only)
   • Google Chrome – latest version (Windows & Mac)
   
   
   What types of files can I view on the Web?
   You can view all your files from the web application. There are specific views for photos and videos, music, and documents on the Web. When you click on a document, you can view the document properties. To view the content of the document, click on the Download icon in the toolbar to download the document and view.
   I backed up my videos but cannot find a videos section.
   Videos are located within the Photos section of the Web Client. From the Main Navigation Menu (on the left), click on Photos.
   How do I upload files?
   From the Main Navigation Menu (on the left):
   
   1. Click on Home.
   2. Drag and drop files into the drop zone on the right side of the screen, or if you have Windows, click on Browse to manually select what you would like to upload.
   
   How can I download files from Synchronoss Capsyl?
   
   1. When in a view, click the Check Mark symbol on the top right
   2. Select one or more files that you would like to download.
   3. Once a file is selected, click on the Download icon in the toolbar.
   
   How do I install the app for Windows or Mac?
   Click on the caret next to the ‘Hello!’ greeting in the upper right corner and select Get Desktop App.
   How do I sign out of the Web?
   Click on the caret next to the ‘Hello!’ greeting in the upper right corner and select Sign Out.
   How can I delete files from Cloud?
   
   1. When in a view, click the Check Mark symbol on the top right.
   2. Select one or more files that you would like to delete.
   3. Once a file is selected, tap on the Trash can icon in the toolbar.
   a. If you would like to delete the file permanently from the cloud (delete forever),
   b. Click Trash in the Main Navigation Menu.
   c. Click the Check Mark symbol on the top right and then select one or more files that you would like to permanently delete.
   d. Once a file(s) is selected, click on the Trash can icon in the toolbar.
   How can I retrieve files from the trash can?
   
   1. From the Main Navigation Menu (on the left), select Trash.
   2. Click the ‘Check Mark’ symbol on the top right.
   3. Select one or more files that you would like to restore.
   4. Once a file is selected, click on the Restore icon in the toolbar.
   How can I view available storage space?
   From the Main Navigation Menu (on the left), select Home. View the Storage section in the upper right corner.
   How can I view a document?
   
   1. From the Main Navigation Menu (on the left), select Documents. When you click on a document, you can view the document properties.
   2. To view the content of the document, click on the Download icon in the toolbar to download the document and view.
   How do I create a new Photo Album?
   
   1. From the Main Navigation Menu (on the left), select Photos.
   2. Click the ‘Check Mark’ symbol on the top right.
   3. Select one or more photos/videos you would like to include in the Album.
   4. Click on the ‘plus’ icon in the toolbar.
   5. Select New Album.
   6. Name the new Photo Album you would like to create.
   How do I favorite content?
   
   1. Click the ‘Check Mark’ symbol on the top right.
   2. Select one or more files you would like to favorite.
   3. Once the file is selected, click on the heart icon in the toolbar.
   How do I create or add to Playlists?
   
   1. From the Main Navigation Menu (on the left side), select Audio.
   2. Click the ‘Check Mark’ symbol on the top right.
   3. Select one or more songs you would like to include in the playlist
   4. Click on the ‘plus’ icon in the toolbar.
   a. To add to a New Playlist:
   i. Select New Playlist.
   ii. Name the new Playlist you would like to create.
   b. To add to an existing Playlist:
   i. Click the ‘Check Mark’ symbol on the top right
   ii. Select one or more songs.
   iii. Click on the ‘plus’ icon in the toolbar
   iv. Select the playlist.
   Can I play music while still navigating through Cloud?
   Yes, you can play music and navigate to a different screen of Synchronoss Capsyl while your music continues to play.
   What is the web upload limit?
   The web upload limit is 2GB per file.
   

   Desktop Client

   
   What is the Capsyl Desktop Application?
   The Capsyl desktop application allows you to back up, restore, synchronize, and share content between your Windows or Mac PC and any other connected devices via Capsyl Cloud.
   
   To sync files to Capsyl Cloud, just move or copy them into the Capsyl Sync folder in Windows Explorer / Finder.
   How do I download the Capsyl Desktop Application?
   
   1. From the Web client, click on the caret next to the ‘Hello!’ greeting in the upper right corner.
   2. Select Get Desktop App.
   What are the system requirements for the Capsyl Desktop Application?
   Windows: You must have Windows 10 or later in order for the Capsyl desktop application to run correctly.
   
   Mac: You must have Mac OS Ventura or Monterey versions for the Capsyl desktop application to run correctly.
   
   What is the desktop application dashboard, and how do I access it?
   The Capsyl Desktop Dashboard provides you with key information regarding the desktop client including what content has been transferred to/from the Capsyl Cloud. It can be accessed by opening the application from the system tray.
   How do I access my local Capsyl Sync folder on the desktop?
   You can access your local Capsyl Sync content by clicking on the “Open Capsyl Sync” button on the top of the desktop application dashboard.
   How do I view and manage all my files inside the Capsyl Cloud?
   You can access all the files that have been synced/uploaded from all your devices by clicking the “Launch Web” button on the top of the desktop application dashboard.
   How does the automatic upload of files work?
   Any files present in the Capsyl Sync folder, or any folders configured for “Backup” will be automatically uploaded. The application will monitor the local file system for any new files or modifications made in these folders and will push any updates to the Capsyl Cloud.
   How can I stop content syncing to/from my computer?
   All content syncing operations between the local filesystem and the Capsyl Cloud can be temporarily paused by clicking the “Pause Syncing” button on the application dashboard, and subsequently resumed by clicking “Resume Syncing”.
   How are file deletions handled by the desktop application?
   You can delete any file as usual from within Explorer / Finder. All files deleted from the Capsyl Sync folder will be moved to Cloud Trash inside the Capsyl Cloud. These files can then be restored from the Cloud Trash via the Capsyl web application for up to thirty (30) days before they are auto deleted.
   How can I get more file space?
   From the desktop application dashboard, click on the three dots in the upper right-hand corner, and select “Get more space”.
   How can I manage and organize my files?
   You can manage and organize files on the local filesystem as usual by accessing the files and folders in the Capsyl Sync folder in Explorer / Finder.
   What is BackTrack?
   BackTrack is a tool that lets you restore all your files from a specific day in the past (up to 30 days previous).
   
   BackTrack protects your files so they can be:
   
   • Recovered after a virus, ransomware, or other malware attack that infected or deleted your files.
   • Restored if corrupted or lost.
   • Accessed to get a historical version of your files.
   
   How does BackTrack work?
   BackTrack finds the latest file versions from the end of the specified date and copies it to create a new version. Thus, the latest version of each file is restored to what it was at the end of the specified date. If no version of a file existed on the end of the specified date, the file is moved to the Trash.
   How do I run BackTrack to restore my files to an earlier date?
   
   1. Open the Capsyl desktop application from the system tray, and then click on the ‘BackTrack’ icon.
   2. Select the repository that you want to BackTrack.
   3. Select the date that you want to BackTrack to.
   
   TIP: Use the graph to help pick the date. If you see a spike in changes that you do not recognize, choose an earlier date to BackTrack from.
   
   Note: You cannot BackTrack to a date before the repository was created!
   
   4. Confirm that the repository and date are correct.
   5. Click BackTrack and wait until the BackTrack is complete.
   6. The application will then sync the restored files to your device.
   
   How do I use BackTrack to recover from a ransomware or virus attack?
   We are sorry this happened to you.
   
   
   1. On each device where Capsyl is installed, we recommend deleting the corrupted files:
   a. Log out of Capsyl.
   b. Delete the folders that Capsyl is backing up or syncing.
   c. Make sure that the device is cleaned of the virus or ransomware.
   2. Run BackTrack on every repository that was affected by the attack and restore to a date before the attack.
   When all repositories have been BackTracked, log back in to Capsyl on each device so that it syncs the restored files to your devices.